Last updated: October 28, 2022
Your privacy is critically important to us. At Veld Technologies, we have a few fundamental
- We are thoughtful about the personal information we ask you to provide and the personal
that we collect about you through the operation of our services.
- We store personal information for only as long as we have a reason to keep it.
- We aim to make it as simple as possible for you to control what information on your website is
shared publicly (or kept private), indexed by search engines, and permanently deleted.
- We help protect you from overreaching government demands for your personal information.
- We aim for full transparency on how we gather, use, and share your personal information.
Information We Collect
We only collect information about you if we have a reason to do so — for example, to provide our
Services, to communicate with you, or to make our Services better. We collect this information from
three sources: if and when you provide information to us, automatically through operating our
Services, and from outside sources. Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us directly. Here are some examples:
- Basic account information: We ask for basic information from you in order to set up your
account. For example, we require individuals who sign up for a miki.bot account to provide an
email address and password, along with a username or name — and that’s it. You may provide us with
more information — like your address and other information you want to share — but we don’t
require that information to create a miki.bot account.
- Public profile information: If you have an account with us, we collect the information that
you provide for your public profile. For example, if you have a miki.bot account, your
username is part of that public profile, along with any other information you put into your
public profile, like a photo or an “About Me” description. Your public profile information is
just that — public — so please keep that in mind when deciding what information you would like
- Payment and contact information: There are various ways in which you may provide us payment
information and associated contact information. For example, if you buy something from us —
a subscription to a premium plan. you’ll provide additional personal and payment information like
your name, credit card information, and contact information. We also keep a record of the
purchases you’ve made.
- Communications with us (hi there!): You may also provide us with information when you respond
to surveys, communicate with our Happiness Engineers about a support question, post a question in
our public forums, or sign up for a newsletter like the one we send through Longreads. When you
communicate with us via email, phone, our discord community, or otherwise, we store a copy of our
communications (including any call recordings as permitted by applicable law).
- Job applicant information: If you apply for a job with us — awesome! You may provide us with
information like your name, contact information, resume or CV, and work authorization verification
as part of the application process.
Information We Collect Automatically
We also collect some information automatically:
- Log information: Like most online service providers, we collect information that web browsers,
mobile devices, and servers typically make available, including the browser type, IP address,
unique device identifiers, language preference, referring site, the date and time of access,
operating system, and mobile network information. We collect log information when you use our
Services — for example, when you create or make changes to your website on miki.bot.
- Transactional information: When you make a purchase through our Services, we collect
information about the transaction, such as product details, purchase price, and the date and
location of the transaction..
- Usage information: We collect information about your usage of our Services. For example, we
collect information about the actions that site administrators and users perform on a site using
our miki.bot — in other words, who did what and when (e.g., [miki.bot username] deleted
“[role configuration]” at [time/date]).
- Information from cookies & other technologies: A cookie is a string of information that a
website stores on a visitor’s computer, and that the visitor’s browser provides to the website
each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code
tags to help us identify and track visitors, usage, and access preferences for our Services, as
well as track and understand email campaign effectiveness and to deliver targeted ads. For more
Information We Collect from Other Sources
We may also get information about you from other sources. For example:
- Third Party Login: If you create or log in to your miki.bot account through another service
(like Discord) we’ll receive associated login information (e.g. a connection token, your username,
your email address)
The information we receive depends on which services you use or authorize and what options are
How and Why We Use Information
Purposes for Using Information
We use information about you for the purposes listed below:
- To provide our Services. For example, to set up and maintain your account, provide customer
service, process payments and orders, and verify user information.
- To ensure quality, maintain safety, and improve our Services. For example, by providing
automatic upgrades and new versions of our Services. Or, for example, by monitoring and analyzing
how users interact with our Services so we can create new features that we think our users will
enjoy and that will help them create and manage websites more efficiently or make our Services
easier to use.
- To protect our Services, our users, and the public. For example, by detecting security
incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity;
fighting spam; complying with our legal obligations; and protecting the rights and property of
Veld Technologies and others, which may result in us, for example, declining a transaction or
- To fix problems with our Services. For example, by monitoring, debugging, repairing, and
- To communicate with you. For example, by emailing you to ask for your feedback, share tips for
getting the most out of our products, or keep you up to date on Veld Technologies; texting you to
verify your payment; or calling you to share offers and promotions that we think will be of
interest to you. If you don’t want to hear from us, you can opt out of marketing communications at
any time. (If you opt out, we’ll still send you important updates relating to your account.)
- To recruit and hire new Veld Technologiesians. For example, by evaluating job applicants and
communicating with them.
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing information about
you under EU data protection laws, which is that our use of your information is based on the grounds
that: (1) The use is necessary in order to fulfill our commitments to you under the applicable terms
of service or other agreements with you or is necessary to administer your account — for example, in
order to enable access to our website on your device or charge you for a paid plan; or (2) The use
is necessary for compliance with a legal obligation; or (3) The use is necessary in order to protect
your vital interests or those of another person; or (4) We have a legitimate interest in using your
information — for example, to provide and update our Services; to improve our Services so that we
can offer you an even better user experience; to safeguard our Services; to communicate with you; to
measure, gauge, and improve the effectiveness of our advertising; and to understand our user
retention and attrition; to monitor and prevent any problems with our Services; and to personalize
your experience; or (5) You have given us your consent — for example before we place certain cookies
on your device and access and analyze them later on, as described in our
How We Share Information
We share information about you in limited circumstances, and with appropriate safeguards on your
privacy. These are spelled out below, as well as in the section called
Ads and Analytics Services Provided by Others:
- Subsidiaries and independent contractors: We may disclose information about you to our
subsidiaries and independent contractors who need the information to help us provide our Services
or process the information on our behalf. We require our subsidiaries and independent contractors
- Third-party vendors: We may share information about you with third-party vendors who need the
information in order to provide their services to us, or to provide their services to you or your
site. This includes vendors that help us provide our Services to you (like Stripe, payment
providers that process your credit and debit card information, payment providers you use to
puchase premium, fraud prevention services that allow us to analyze fraudulent payment
transactions, cloud storage services, postal and email delivery services that help us stay in
touch with you, customer chat and email support services that help us communicate with you,
registrars, registries, data escrow services that allow us to provide domain registration
services, and your hosting provider if your site is not hosted by Veld Technologies); those that
assist us with our marketing efforts (e.g., by providing tools for identifying a specific
marketing target group or improving our marketing campaigns, and by placing ads to market our
services); those that help us understand and enhance our Services (like analytics providers);
those that make tools to help us run our operations (like programs that help us with task
management, scheduling, word processing, email and other communications, and collaboration among
our teams); other third-party tools that help us manage operations; and companies that make
products available on our websites (like the extensions on WooCommerce.com), who may need
information about you in order to, for example, provide technical or other support services to
you. We require vendors to agree to privacy commitments in order to share information with them.
Other vendors are listed in our more specific policies (e.g., our
- Legal and regulatory requirements: We may disclose information about you in response to a
subpoena, court order, or other governmental request.
- Business transfers: In connection with any merger, sale of company assets, or acquisition of
all or a portion of our business by another company, or in the unlikely event that Veld
Technologies goes out of business or enters bankruptcy, user information would likely be one of
the assets that is transferred or acquired by a third party. If any of these events were to
your information may continue to use your information, but only consistent with this Privacy
- With your consent: We may share and disclose information with your consent or at your
direction. For example, we may share your information with third parties when you authorize us to
publisize your community page.
We have a long-standing policy that we do not sell our users' data. We aren't a data broker, we
don't sell your personal information to data brokers, and we don't sell your information to other
companies that want to spam you with marketing emails. We show ads on some of our users’ sites as
well as some of our own, and the revenue they generate lets us offer free access to some of our
Services so that money doesn’t become an obstacle to having a voice. Under a new California law, the
California Consumer Privacy Act ("CCPA"), some personalized advertising you see online and on our
services might be considered a "sale" even though we don't share information that identifies you
personally, like your name or email address, as part of our advertising program. You have choices
about these ads.
Information Shared Publicly
Information that you choose to make public is — you guessed it — disclosed publicly. That means
information like your public profile, posts, other content that you make public on your website, and
your “Likes” and comments on other websites are all available to others — and we hope they get a lot
of views! Public information may also be indexed by search engines or used by third parties. Please
keep all of this in mind when deciding what you would like to share publicly.
How Long We Keep Information
We generally discard information about you when it’s no longer needed for the purposes for which we
collect and use it — described in the section above on How and Why We Use Information — and we’re
not legally required to keep it. For example, we keep web server logs that record information about
a visitor to one of Veld Technologies’s websites, like the visitor’s IP address, browser type, and
operating system, for approximately 30 days. We retain the logs for this period of time in order to,
among other things, analyze traffic to Veld Technologies’s websites and investigate issues if
something goes wrong on one of our websites. As another example, when you delete a post, page, or
comment from your miki.bot site, it stays in your Trash folder for thirty days in case you change
your mind and would like to restore that content, because starting from scratch is no fun. After the
thirty days are up, the deleted content may remain on our backups and caches until purged.
While no online service is 100% secure, we work very hard to protect information about you against
unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We
monitor our Services for potential vulnerabilities and attacks.
You have several choices available when it comes to information about you:
- Limit the information that you provide: If you have an account with us, you can choose not to
provide the optional account information, profile information, and transaction and billing
information. Please keep in mind that if you do not provide this information, certain features of
our Services — for example, premium that carry an additional charge — may not be accessible.
- Opt out of marketing communications: You may opt out of receiving promotional communications
from us. Just follow the instructions in those communications or let us know. If you opt out of
promotional communications, we may still send you other communications, like those about your
account and legal notices.
- Set your browser to reject cookies: At this time, Veld Technologies does not respond to “do
not track” signals across all of our Services. However, you can
usually choose to set your browser to remove or
reject browser cookies before using Veld Technologies’s websites, with the drawback that certain
features of Veld Technologies’s websites may not function properly without the aid of cookies.
- Close your account: While we’d be very sad to see you go, you can close your account if you no
longer want to use our Services. Please keep in mind that we may continue to retain your
information after closing your account, as described in How Long We Keep Information above — for
example, when that information is reasonably needed to comply with (or demonstrate our compliance
with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate
If you are located in certain parts of the world, including California and countries that fall under
the scope of the European General Data Protection Regulation (aka the “GDPR”), you may have certain
rights regarding your personal information, like the right to request access to or deletion of your
European General Data Protection Regulation (GDPR)
If you are located in a country that falls under the scope of the GDPR, data protection laws give
you certain rights with respect to your personal data, subject to any exemptions provided by the
law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
You also have the right to make a complaint to a government supervisory authority.
California Consumer Privacy Act (CCPA)
The California Consumer Privacy Act (“CCPA”) requires us to provide California residents with some
additional information about the categories of personal information we collect and share, where we
get that personal information, and how and why we use it. The CCPA also requires us to provide a
list of the “categories” of personal information we collect, as that term is defined in the law, so,
here it is. In the last 12 months, we collected the following categories of personal information
from California residents, depending on the Services used:
- Identifiers (like your name, contact information, and device and online identifiers);
- Commercial information (your billing information and purchase history, for example);
- Characteristics protected by law (for example, you might provide your gender as part of a research
survey for us);
- Internet or other electronic network activity information (such as your usage of our Services,
like the actions you take as an administrator of a miki.bot site);
- Geolocation data (such as your location based on your IP address);
- Audio, electronic, visual or similar information (such as your profile picture, if you uploaded
- Professional or employment-related information (for example, your company and team information if
you are a Happy Tools user, or information you provide in a job application); and
- Inferences we make (such as likelihood of retention or attrition).
You can find more information about what we collect and sources of that information in the
Information We Collect section above. We collect
personal information for the business and commercial purposes described in the
How and Why We Use Information section.
And we share this information with the categories of third parties described in the
Sharing Information section. If you are a California
resident, you have additional rights under the CCPA, subject to any exemptions provided by the law,
including the right to:
- Request to know the categories of personal information we collect, the categories of business or
commercial purpose for collecting and using it, the categories of sources from which the
information came, the categories of third parties we share it with, and the specific pieces of
information we collect about you;
- Request deletion of personal information we collect or maintain;
- Opt out of any sale of personal information; and
- Not receive discriminatory treatment for exercising your rights under the CCPA.
Contacting Us About These Rights
You can usually access, correct, or delete your personal data using your account settings and tools
that we offer, but if you aren’t able to or you’d like to contact us about one of the other rights,
scroll down to “How to Reach Us” to, well, find out how
to reach us. When you contact us about one of your rights under this section, we’ll need to verify
that you are the right person before we disclose or delete anything. For example, if you are a user,
we will need you to contact us from the email address associated with your account. You can also
designate an authorized agent to make a request on your behalf by giving us written authorization.
We may still require you to verify your identity with us.
How to Reach Us
rights mentioned in the Your Rights section above, please
contact us via email or our
discord community. This is the fastest ways to get a response to your
Other Things You Should Know (Keep Reading!)
Because Veld Technologies’s Services are offered worldwide, the information about you that we
process when you use the Services in the EU may be used, stored, and/or accessed by individuals
operating outside the European Economic Area (EEA) who work for us, other members of our group of
companies, or third-party data processors. This is required for the purposes listed in the
How and Why We Use Information section
above. When providing information about you to entities outside the EEA, we will take appropriate
measures to ensure that the recipient protects your personal information adequately in accordance
European Commission approved standard contractual arrangements with entities based in countries
outside the EEA. You can ask us for more information about the steps we take to protect your
personal information when transferring it from the EU.
Ads and Analytics Services Provided by Others
Ads appearing on any of our Services may be delivered by advertising networks. Other parties may
also provide analytics services via our Services. These ad networks and analytics providers may set
tracking technologies (like cookies) to collect information about your use of our Services and
across other websites and online services. These technologies allow these third parties to recognize
your device to compile information about you or others who use your device. This information allows
us and other companies to, among other things, analyze and track usage, determine the popularity of
certain content, and deliver ads that may be more targeted to your interests. Please note this
collection of information by any third-party advertisers or analytics providers.
Third-Party Software and Services
If you’d like to use third-party plugins or embeds that enable services provided by third parties,
or other third-party software or services, please keep in mind that interacting with them may mean
providing information about yourself (or your community members’) to those third parties. For example,
some third-party services may request or require access to your (yours or your community members’)
data. Please note that if you use the third-party service or grant access, your data will be handled
third parties, and they have their own rules about information collection, use, and sharing, which
you should review before using the software or services.
time to time. Veld Technologies encourages visitors to frequently check this page for any changes to
some cases, we may provide additional notice (like adding a statement to our homepage or sending you
a notification through email or your dashboard). Your further use of the Services after a change to
version, the English version will control. That’s it! Thanks for reading.